FAQs

1. What types of lighting do you offer?
We offer a wide range of lighting options, including ceiling lights, floor lamps, table lamps, wall sconces, pendant lights, and outdoor lighting. Our team is dedicated to sourcing for the highest quality and most efficient lighting for your needs.

2. Do you offer custom and additional sizes for your lighting options?
Yes! We provide custom lighting options for specific needs. Please contact our team to discuss your requirements.

3. What is your return policy?
Please refer to our refund policy for more information.

4. How long will it take to receive my order?
Most orders are processed within 1-3 business days. Shipping times may vary due to peak and off-peak seasons but typically around ranging from 2-3 weeks. Express shipping will require additional charges.

5. Do you offer international shipping?
Yes, we ship internationally! Shipping costs and delivery times will vary depending on the destination.

6. Can I track my order?
Absolutely! Once your order is shipped, our team will receive a tracking number which we can check on the delivery status upon your request!

7. Do you provide installation services?
Currently, we do not offer installation services, but if you require, feel free to contact our team for quotes.

8. What if my item arrives damaged?
If your item arrives damaged, please contact our customer service team within 48 hours of delivery. We will assist you with a replacement or refund.

9. Are your products energy-efficient?
Majority of our lighting products are energy-efficient and come with LED options.

10. Do you have a warranty on your products?
Yes, we offer a warranty on most of our products. The length and coverage of the warranty will be detailed in the product description.

11. How can I contact customer support?
You can reach our team via email @ info.luminaliving@gmail.com, whatsapp @ +65 82656615. We’re here to help!